In-Demand Skills for Today's Work Environment
High demand skills for the next 10 years
Most in-demand skills for 2025 (plus upskilling resources)
1. Communication
2. Customer service
AI has already brought about watershed changes in the customer service arena, but there are aspects of this function that cannot and should not be automated. The people-centered aspects of customer service, including cultivating relationships and building trust, are becoming increasingly important.
Strong leadership pipelines are vital to organizational growth and continuity. And regardless of your position in the org chart, leadership skills continue to be business-critical.
As teams and workflows grow more complex, people leaders and project leaders who can keep everything organized and everyone on the same page are in high demand.
The distinction between management and leadership can seem blurry, but it is important to recognize. (“Management is about measurable business outcomes and numbers, while leadership is about the people who create those results,” says LinkedIn Learning instructor Dave Labowitz.) Management skills are versatile and durable, so they’re not going out of style any time soon.
In an increasingly data-driven world, it’s no surprise to see analytics gaining more prominence. This specialization empowers employees to interpret complex data, derive insights, and make informed decisions swiftly.
As teams adapt to new ways of collaborating, they may encounter friction. But finding ways to strengthen teamwork skills remains paramount. Teams that work well together stay adaptive and aligned — and drive tangible results.
The core fundamentals of selling — building relationships and bringing in customers — remain essential in the business world. And in a challenging economy, executives and employees with stellar sales skills stand out, especially those who can use AI tools to aid in the sales cycle.
In the age of AI at work, both leaders and employees will be asked to meet new challenges and solve new problems more often than ever. Applying critical thinking and strategy to challenging problems can help teams thrive.
There’s more information out there than ever before, and AI is equipping us with profound new ways to access and use information. “It’s the people who understand how to collaborate with AI that will have a real advantage over the next few years,” says Dave Birss, a LinkedIn Learning instructor, in How to Research and Write Using Generative AI Tools. “When employees fully grasp this, they will be in a strong position to both improve how they do their job today and advance their career moving forward.”