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How to Delete Your Payoneer Account: A Step-by-Step Guide
Payoneer is a convenient payment service for numerous reasons, including its affordability, simplicity, and the fact that it can be used for international transactions. However, it still won’t be suitable for everyone. One day, you may wake up and wonder, ‘How can I delete my Payoneer account?’ because you no longer need it. Some of the most common reasons for this decision include:
- Switching to a different payment tool that you find more user-friendly or suitable for your individual and/or business needs.
- Dissatisfaction with the provided services or customer support.
- Not wanting to pay an annual maintenance fee. Inactive Payoneer accounts are charged $29.95 every 12 months, so closing an unused one is a good idea.
- Concerns about personal data. Even though Payoneer is a secure platform, it is better to delete your personal information if you don’t use the service to minimize the risks.
- Finding transaction charges and exchange fees too high.
Regardless of why you no longer want to continue using the payment solution, it is important to know how to deactivate a Payoneer account the right way. Here, you can find out what you need to do before you close your account and a step-by-step guide on how to delete an account.
INFORMATION TO CONSIDER BEFORE YOU DELETE YOUR PAYONEER ACCOUNT
Before we discuss how to cancel a Payoneer account, you should be aware of what happens after you delete it, as this may influence your decision. This is what you should consider:
- If you have some funds left, you won’t be able to access it any longer, so make sure you don’t have any remaining money on the platform.
- Your transaction history will be deleted, so we recommend taking screenshots or saving this information another way.
- You won’t be able to create a new Payoneer account using the same email you had for the closed one.
- It may take several days for your request to be reviewed.
- Your personal information will be kept on Payoneer’s servers for some time after your account has been deleted, as this is required by law.
CLOSE YOUR PAYONEER ACCOUNT WITH THIS STEP-BY-STEP GUIDE
Do you ask yourself, “How do I delete my Payoneer account without any complications?” These are the steps you should take:
Deal with pending transactions and withdraw money
Before you delete an account on this payment platform, withdraw any funds to your bank account. You should remember that the money you have left will be inaccessible once it is deleted. Next, you should deal with pending transactions by either completing or canceling them.
Get in touch with customer support
The Payoneer deletion process involves sending a request to customer support:
Sign in to your Payoneer account with your password and a code if you enabled two-factor authentication.
Go to the “Help” tab at the top right and choose “Support Center – Home” from the list.
Choose “I wish to close my account” and read the precautions
To proceed, you should click the “Contact Us” button and complete a feedback form where you state why you want to close it.
The last step is to click “Submit.” Your request will be sent to customer support.
Get your account deletion confirmation
After you send a request to customer support, it will be reviewed. You should receive a confirmation letter about your request to email that you have attached to your account. In most cases, it will be successfully closed in a few days. If there are some issues, the support team will reach out to you.
In the case of a blocked account, you will also have to send a form to customer support if you can sign in. You may be asked to provide additional personal data and documents for identity verification.